SHIPPING
We do our utmost to dispatch all orders within 1-2 business days. This excludes weekends and statutory holidays. Please accept the possible delays during peak seasonal times.
Shipping times can vary greatly depending on shipping option you have chosen.
Please see our detailed information on shipping expectations via the carriers available for your region.
UNITED STATES:
Free Shipping on orders over $250. Fedex/DHL 4-5 business days
$8.99 Fedex/DHL 4-5 business days (no signature required)
$11.99 Fedex/DHL 4-5 business days (signature required)
CANADA:
Free shipping on orders over $250 Fedex/DHL (3-5 business days)
18.99USD DHL/Fedex (3-5 business days, no signature required)
21.99USD DHL/Fedex (3-5 business days, signature required)
EUROPE and UK:
Free Shipping on orders over 250. Priority Mail (3-5 business days)
18.99 Fedex/DHL (2-4 business days, no signature required)
21.99 Fedex/DHL (2-4 business day, signature required)
9.99 Post Service (17-21 business days, no signature required)
AUSTRALIA
19.99USD (32.98AU$) Fedex/DHL (7-10 business days, signature required)
NEW ZEALAND
19.99USD (32.98AU$) Fedex/DHL (7-10 business days, signature required)
WORLDWIDE
19.99USD Fedex/DHL (7-10 business days, signature required)
Bulky items (lights, sterile packs) are priced differently. You will find options upon checkout.
RETURNS & EXCHANGE POLICY
We are fully committed to doing our part to ensure that every customer is happy with the purchase and we do our utmost to be generous, supportive and flexible.
All sales are final and non refundable. Unless a product is proven defective (via video and/or photos) OR we have mistakenly shipped an unwanted/wrong product, we do not offer monetary refunds or exchanges for ANY product. Although these situations are rare, they are addressed expeditiously and made right at our cost – we will ship you the new product and include a return label.
Wrong item return process
IMPORTANT NOTES:
- We can only accept returns on unused, unopened, undamaged products.
- We cannot offer refund credit on opened or unsealed products.
- We are not able to exchange one product for another.
- Within 30 days of purchase, we offer store credit – no monetary returns (unless defective)
- Outside 30 days of purchase, a store credit less 20% restocking fee will be offered
All returned (non-defective, non-damaged, unopened) products will be returned at the cost of the customer to our warehouse address. We highly recommend choosing a tracked packet service for your own protection. To help us expedite your return request, please follow the simple steps listed below.
1) Email at info@deluxebrows.com to let us know that you plan to return the product and the associated order number. Your 5-Digit order number can be found on confirmation emails we have sent you.
2) Ship the items back to us, including your Order Number & Name with the items you wish to return using a tracked packet option. Please pack the items carefully to avoid damage in transit. We cannot process a credit until the product is shipped back to us.
Please address your return package to:
Ltd. DL Group Erfurto 30-301 LT04100 Vilnius Lithuania
