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Returns & Exchange policy

We are fully committed to doing our part to ensure that every customer is happy with the purchase and we do our utmost to be generous, supportive, and flexible.

Unless a product is proven defective (via photos or video) OR we have mistakenly shipped an unwanted/wrong product, we do not offer monetary refunds or exchanges for ANY product. Although these situations are rare, they are addressed expeditiously and made right at our cost – we will ship you the new product and include a return label.


The wrong item return process
IMPORTANT NOTES:

  • We can only accept returns on unused, unopened, undamaged products.
  • We cannot offer refund credit on opened or unsealed products.
  • We are not able to exchange one product for another.
  • Within 30 days of purchase, we offer store credit – no monetary returns (unless defective)
  • Outside 30 days of purchase, store credit less 20% restocking fee will be offered
  • All returned (non-defective, non-damaged, unopened) products will be returned at the cost of the customer to our warehouse address
  • We highly recommend choosing a tracked packet service for your own protection

All returned (non-defective, non-damaged, unopened) products will be returned at the cost of the customer to our warehouse address. We highly recommend choosing a tracked packet service for your own protection.
To help us expedite your return request, please follow the simple steps listed below.
  1. Email info@deluxebrows.com the details of the item/purchase and the associated order number. 5-Digit order number can be found in the confirmation emails. Receive a proper warehouse address for your location.
  2. Ship the items back, including your Order Number & Name with the items you wish to return using a tracked packet option.  Please pack the items carefully to avoid damage in transit. 
  3. The credit will be processed when the item/s are back at the warehouse.