Terms & Conditions

Terms & Conditions

Shipping, Returns, Training Terms, Privacy Policy

Ordering & Shipping

We do our utmost to dispatch all orders within 1-2 business days. This excludes weekends and statutory holidays. Please accept the possible delays during peak seasonal times.




Shipping times can vary greatly depending on the shipping option you have chosen.


Please see our detailed information on shipping expectations via the carriers available for your region next to the each "product description".




It’s the receiver/buyer’s responsibility to pay duties and taxes to customs. The customs authority will contact the receiver directly.




The correct shipping option may vary and will show up upon checkout.


Bulky items (lights, sterile packs etc) are priced differently. You will find options upon checkout.




Pay attention: Orders over certain amount will be taxed at Customs with the country's VAT value. This does not apply to US and Lithuania.

Returns and Exchanges

Returns & Exchange policy

We are fully committed to doing our part to ensure that every customer is happy with the purchase and we do our utmost to be generous, supportive and flexible.


Unless a product is proven defective (via photos or video) OR we have mistakenly shipped an unwanted/wrong product, we do not offer monetary refunds or exchanges for ANY product. Although these situations are rare, they are addressed expeditiously and made right at our cost – we will ship you the new product and include a return label.




The wrong item return process

IMPORTANT NOTES:



We can only accept returns on unused, unopened, undamaged products.

We cannot offer refund credit on opened or unsealed products.

We are not able to exchange one product for another.

Within 30 days of purchase, we offer store credit – no monetary returns (unless defective)

Outside 30 days of purchase, store credit less 20% restocking fee will be offered

All returned (non-defective, non-damaged, unopened) products will be returned at the cost of the customer to our warehouse address

We highly recommend choosing a tracked packet service for your own protection


All returned (non-defective, non-damaged, unopened) products will be returned at the cost of the customer to our warehouse address. We highly recommend choosing a tracked packet service for your own protection.

To help us expedite your return request, please follow the simple steps listed below.

Email info@deluxebrows.com the details of the item/purchase and the associated order number. 5-Digit order number can be found in the confirmation emails. Receive a proper warehouse address for your location.

Ship the items back, including your Order Number & Name with the items you wish to return using a tracked packet option. Please pack the items carefully to avoid damage in transit. 

The credit will be processed when the item/s are back at the warehouse.



In Person/Online Training Terms

Please note that Deluxe Brows® maintains the highest standard of excellence in the delivery of permanent makeup education. Registering for any face-to-face and/or on-line training program will require a serious commitment with respect to learning and practice. Certifications are granted to candidates who have met strict expectations and evaluation standards. At Deluxe Brows® we feel it is our responsibility to raise the bar in the permanent makeup industry in order to ensure that the millions of clients internationally seeking quality treatments, receive flawless and meticulous results from every Deluxe Brows® Graduate.


In consideration for taking an online course and/or participating in Deluxe Brows physical training, intellectual property of Deluxe Beauty Group INC (the company), YOU represent and agree to the following:



I. CANCELLATION POLICY –



The registration/booking/tuition fee is non-refundable.

The tuition fees include the online training/webinar, practice kit, theory materials, permanent makeup knowledge provided before and during training.

Practice on model is not considered as a part of tuition fee and cannot be discounted or refunded in case a student was not performing on a model. The booking/registration fee (payment) is valid for the date mentioned on the invoice.

In the event of rescheduling YOUR physical training dates within 4 weeks of my scheduled physical training date, the booking fee will be forfeited. In the even of rescheduling the company will provide your with the available dates to choose from.

In the event of not submitting at least one-half of your homework assignments 2 weeks before the class you will automatically be moved to the online training module without permission to join the class on the date you have registered. The booking fee will be forfeited. Once your assignments are in order and approved by your trainer you will be able to choose the next available date from the dates provided. Full training fee will be required to book the spot. No refunds are provided in this case.

All booking changes fees including hotels, flights, etc, are your own responsibility. The company will not arrange any refunds in any case.


II. GENERAL RULES



YOU taking physical learning solely for YOUR own benefit and for the benefit of my clients.

YOU understand and agree that YOUR payment is non-refundable.

YOU understand and agree that YOUR training contains preparation online that YOU must complete solitary to be able to participate in physical training.

YOU understand and agree that YOUR preparation online may take up to 1 month to finish it properly.

YOU understand and agree that if YOU don’t have any previous experience in the beauty industry, I may take longer to catch up and complete the training properly.

YOU understand and agree that YOU will not be able to advance to the next levels in YOUR preparation module online before the successful completion of the previous level.

YOU understand and agree that this is long-term learning and YOU won’t be able to work on clients directly after the physical training.

YOU understand and agree that to be able to work on CLIENTS, YOU must complete the given steps and assignments

YOU understand and agree that YOU are taking a training from the company that has its own technique, style, pattern and shapes; YOU must follow the given rules to complete YOUR assignments.


III. DOCUMENTATION




– Prior to the class –


IN ORDER TO PERFORM PRACTICE ON A MODEL AND COMPLETE YOUR COURSE TO THE HIGHEST EXPECTATION YOU MUST:



COMPLETE Blood Borne Pathogens Course for the state where the course will be held – at least 7 days prior to your training date. This requirement is expected for ALL states and countries.

Obtain permits to perform cosmetic tattoo/body art tattooing for the facility where the course will be held. Proof of required expectations for trainees and practitioners, along with proof of permit must be forwarded to Deluxe Brows ®at least 7 days prior to your training date via email – info@deluxebrows.com. All required licensing/permit/insurance documentation must be in every candidate’s possession on the start date of the course.



– After the class –


IN ORDER TO PRACTICE ON MODELS FOLLOWING TRAINING YOU MUST ALSO:



Complete Blood Borne Pathogens Course for the state where you will work after training (from the state you have been trained in)

Obtain all licensing and/or insurance permits to perform cosmetic tattoo/body art tattooing applicable to your area.

Required documents (application forms and etc.) and approved Blood Borne Pathogens Training providers can be found at each state Department of Health website. You will also be provided with detailed information regarding your permit registration.




IV. HOME WORK


MAKE SURE YOU HAVE ENOUGH TIME FOR:


HOMEWORK before class. You will need at least 25 hours to complete the homework. Completing your online homework – theory component, at least 100 pairs of eyebrows on paper (shape + hair strokes templates according to online video lessons) – Last day of submission is 5 days prior to your training date.

HOMEWORK during class. At least 1 hour after class to complete your class homework. This applies to completing your homework during the training.

NO EXCEPTIONS TO THE POINTS OUTLINED ABOVE. THE COMPANY IS RESPONSIBLE FOR PROVIDING YOU WITH ALL NECESSARY FUNDAMENTAL EDUCATION, HOWEVER, YOUR ACHIEVEMENTS AND RESULTS DURING AND AFTER TRAINING DEPENDS ON YOUR DEDICATION AND TIME SPENT ON PRACTICE TO IMPROVE YOUR SKILLS.



V. PRACTICE WITH MODELS DURING CLASS


– For you –



For your live training you are required to bring your own model. Deluxe Brows® has a database of models, however, we are unable to provide any guarantee finding a model for you. We also encourage you to consider bringing your own model as this will yield a more realistic experience of responsibility in the preparation of an actual procedure.




NO EXCEPTIONS TO THE POINTS OUTLINED ABOVE. THE COMPANY IS RESPONSIBLE FOR PROVIDING YOU WITH ALL NECESSARY FUNDAMENTAL EDUCATION, HOWEVER, YOUR ACHIEVEMENTS AND RESULTS DURING AND AFTER TRAINING DEPENDS ON YOUR DEDICATION AND TIME SPENT ON PRACTICE TO IMPROVE YOUR SKILLS.



– For your model –



BEFORE TREATMENT, YOUR MODEL MUST READ “Before & After” INFORMATION HERE and sing the consent.



VI. MAIN REMINDERS

YOU UNDERSTAND AND AGREE THAT:


Permanent cosmetics training is a long-term learning process that consists of:



Intensive practice before training (at least 25 hours)

Intensive practice during the training (and at least 1 hour each day after class)

Intensive long-term practice without models (on paper and artificial skin only) after the training (at least 1 month)

Intensive long-term practice without models (on paper and artificial skin only) after the training (at least 1 month)

During your training, you will receive routine feedback with which you are expected to improve your performance. Satisfactory improvement based on this feedback is required before live model practice



You are able to start your individual practice on models only when you have perfected your technique on artificial skin!



Deluxe Beauty Group INC, USA

Privacy Policy

Last Update: August, 2018


Deluxe Beauty Group INC (“us”, “we”, or “our”) operates the https://deluxebrows.com website (hereinafter referred to as the “Service”).


This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.


We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://deluxebrows.com/terms-and-conditions

Definitions

Service Service is the https://deluxebrows.com website operated by Deluxe Beauty Group INC

Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies Cookies are small files stored on your device (computer or mobile device).

Data Controller Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.


Types of Data Collected

Personal Data




While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:




Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data


We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.




Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.


You can enable or disable location services when you use our Service at any time by way of your device settings.


Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.


Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.


You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Examples of Cookies we use:



Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

Deluxe Beauty Group INC uses the collected data for various purposes:



To provide and maintain our Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer support

To gather analysis or valuable information so that we can improve our Service

To monitor the usage of our Service

To detect, prevent and address technical issues

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)



We need to perform a contract with you

You have given us permission to do so

The processing is in our legitimate interests and it is not overridden by your rights

For payment processing purposes

To comply with the law

Retention of Data

Deluxe Beauty Group INC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.



Deluxe Beauty Group INC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.


Retention of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.



If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.



Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.



Deluxe Beauty Group INC will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.


Retention of Data

Business Transaction



If Deluxe Beauty Group INC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.


Disclosure for Law Enforcement



Under certain circumstances, Deluxe Beauty Group INC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


Legal Requirements



Deluxe Beauty Group INC may disclose your Personal Data in the good faith belief that such action is necessary to:



To comply with a legal obligation

To protect and defend the rights or property of Deluxe Beauty Group INC

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.



You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.


Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Deluxe Beauty Group INC aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.



If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.



In certain circumstances, you have the following data protection rights:



The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Deluxe Beauty Group INC relied on your consent to process your personal information.


Please note that we may ask you to verify your identity before responding to such requests.



You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).


Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.



These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.



Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.



For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en


Behavioral Remarketing

Deluxe Beauty Group INC uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.



Google AdWords Google AdWords remarketing service is provided by Google Inc.You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/adsGoogle also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.



For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en



Facebook Facebook remarketing service is provided by Facebook Inc.



You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950



To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217



Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.



For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Pinterest Pinterest remarketing service is provided by Pinterest Inc.



You can opt-out from Pinterest’s interest-based ads by enabling the “Do Not Track” functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data



You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy


Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).



We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.



The payment processors we work with are:



Apple Store In-App Payments Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/

Stripe Their Privacy Policy can be viewed at https://stripe.com/us/privacy

PayPal or Braintree Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Square Their Privacy Policy can be viewed at https://squareup.com/legal/privacy-no-account

Payments

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.



We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).



We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.



We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.



You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Changes to This Privacy Policy

If you have any questions about this Privacy Policy, please contact us by Email:

info@deluxebrows.com