Ordering & Shipping

We do our best to dispatch all orders within 1-2 business days. This excludes weekends and statutory holidays. Please allow possible delays during peak seasonal periods.

Shipping times may vary depending on the shipping option selected at checkout.

The receiver/buyer is responsible for any duties, taxes, or customs fees when applicable. Customs authorities may contact the receiver directly.

Bulky items such as lights, sterile packs, and larger professional supplies may have different shipping rates. Available options will appear at checkout.

Returns & Exchange Policy

We are fully committed to making sure every Deluxe Brows® customer feels supported and cared for.

Unless a product is proven defective through photos or video, or we have mistakenly shipped an incorrect product, we do not offer monetary refunds or exchanges on products.

Important Notes:

We can only accept returns on unused, unopened, and undamaged products.

We cannot offer refund credit on opened or unsealed products.

We are not able to exchange one product for another.

Within 30 days of purchase, eligible returns may receive store credit only, unless the item is defective.

Outside 30 days of purchase, store credit less a 20% restocking fee may be offered.

Returned products must be shipped back at the customer’s expense. We highly recommend choosing a tracked shipping service for your protection.

To begin a return request, please email info@deluxebrows.com with your order number and product details.